Where AI actually helps
Lunobel
Websites, AI and software
We use AI where it saves you real time: answering customers, sorting and summarising enquiries, drafting replies, and powering tools inside your own software. You approve what it says before it says it.
Where AI earns its keep
Answering customers
An assistant on your website that answers questions and books appointments, from information you've approved.
ExampleDo you do evening appointments? Not at the moment, but I can take your details and the team will call you tomorrow.
AI chat and assistantsSorting the inbox
Long enquiries read, sorted by what they need and summarised, so you see the urgent ones first.
ExampleNew quote request: kitchen tap leaking, Thursday preferred, Leeds LS6. Marked urgent.
AutomationDrafting replies
Replies to reviews and common emails drafted in your tone of voice, sent as you've agreed.
ExampleThank you, Sam. We'll have a biscuit ready for Biscuit next time.
Local SEO and reviewsInside your software
AI features built into custom tools, such as reading a document into a form or answering staff questions from your own procedures.
ExampleWhich form do we use for a new tenant? Form T2, from the lettings folder.
Custom software
Ask it something
A demo assistant for a hair salon. Pick a question to see how it books, what it does when it doesn't know, and what the salon receives by email.
Hello, I'm the salon's AI assistant. Ask me about prices, appointments or opening hours.
Emailed to the salon
Our rules for AI
Using AI in your name is a responsibility. These rules apply to everything we build.
It only uses what you've approved
Your assistant answers from your own approved information. It doesn't make things up to fill a gap.
It says when it doesn't know
If it isn't sure, it says so and takes the person's details for you.
It never pretends to be a person
If anyone asks, it says it's an AI assistant.
You stay in control
Nothing goes live until you've approved it, and critical replies always come to you first.
Data handled properly
We collect only what's needed, handle it in line with UK GDPR and never sell it.
Questions about AI
Do I need any technical knowledge?
No. We set everything up, keep it running and explain things in plain English.
What happens if the AI can't answer?
It doesn't guess. It takes the person's details and you get a summary straight away.
Will my customers know they're talking to AI?
Yes. If anyone asks, it says it is an AI assistant, and it never claims to be a person.
How is customer data handled?
We collect only what's needed, handle it in line with UK GDPR and never sell it. Our privacy policy has the full detail.
Not sure where AI would help?
Tell us how your week runs. We'll tell you which jobs AI can take off your hands, and which it can't.