About us
Big-company responsiveness, without the overhead.
We help businesses of every size answer every enquiry, follow up every customer and present themselves professionally online.
“Every enquiry deserves an answer. Our job is to make sure it gets one, whenever it arrives.”
Why we started
Good businesses rarely lose customers because of the quality of their work. They lose them because they're busy doing it.
Lunobel was started by Mark, a software engineer who began by building websites for local businesses. The same pattern appeared again and again: calls missed during appointments, enquiries left until the next day, reviews without replies.
Large companies solve this with call centres, booking teams and marketing departments. We bring the same capability to businesses of every size, using modern websites and carefully configured AI, fully managed and priced for the businesses that need it most.
- Core services, under one roof
- 6Core services, under one roof
- Simple, fixed-price packages
- 3Simple, fixed-price packages
- Point of contact for everything
- 1Point of contact for everything
- Enquiry coverage with AI
- 24/7Enquiry coverage with AI
Values
What we stand for
The principles behind every website, every AI setup and every report.
Responsiveness
We build systems that answer quickly, and we hold ourselves to the same standard.
Transparency
Fixed pricing, clear scope and honest advice, including when something isn't right for you.
Craft
Every website and every AI setup is configured specifically for your business.
Accountability
Clear monthly reporting, so you can see exactly what you're receiving.
Our mission
Give every business, whatever its size, the responsiveness of a large company, at a price that makes sense.
Process
How we work with you
A clear four-step process, from first conversation to launch and beyond.
- 1
Step 1
Consultation
A 15-minute call to understand how your business runs and where enquiries are being lost.
- 15 minutes
- No obligation
- 2
Step 2
Proposal
A written plan with fixed pricing, a timeline and exactly what's included.
- Fixed price
- Clear scope
- 3
Step 3
Build and launch
We build, configure and test everything with you before anything goes live.
- Your sign-off at each stage
- Fully managed
- 4
Step 4
Ongoing management
We monitor, maintain and improve your setup, with a clear report every month.
- Single monthly invoice
- Monthly reporting
Book a free 15-minute consultation
We'll review how enquiries reach your business today and show you exactly where they're being lost. No obligation.